FAQ
30-Day Money-Back Guarantee
We truly believe we make some of the most innovative
products in the world and we want to make sure we back that
up with a risk-free ironclad 30-day guarantee.
If you don't have a positive experience for ANY reason, we will
do WHATEVER it takes to make sure you are 100%
satisfied with your purchase.
Buying items online can be a daunting task, so we want you to
realize that there is an absoluteZERO risk in buying something
and trying it out.
If you don't like it, no hard feelings we'll make it right. We have
24/7/365 Ticket and Email Support. Please contact us if you
need assistance.
How do I use a discount code?
Once you’ve reached the checkout stage, enter your discount
code into our discount bar, enter the correct code and click
‘Apply’.
Do I get any confirmation my order went through?
Anytime you place an order you will receive 2 emails. The first
will be a confirmation email containing your order number. The
second email contains your tracking number and is sent once
your item has been marked as shipped! Please note that it can
take up to 5-10 days for your tracking number to be
activated! Click here to read about Shipment & Delivery
information
What are my delivery options?
We currently only offer one secure shipping option, which
is FREE WORLDWIDE.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order.
We ship items out usually within 3 working days, so we can not
guarantee any changes will be made. It is your responsibility to
ensure you check out with the correct items and shipping info.
Where do we ship from?
We ship from multiple facilities all over Asia.
Will my order come in altogether?
Because we ship from multiple warehouses, you may receive a
few separate packages when ordering more than one item that is
not the same. You will receive multiple emails with the tracking
number and what is in each package. Order including the
same item multiple times (size and/or colour doesn't matter)
won't be separated.
Who do we ship through?
Orders are generally shipped through the USPS or UPS, but
sometimes we may use EMS and e-packet, which is a US Postal
Service product.
What are my payment options?
We accept payments through Paypal and Shopify Payments which are world renowned secure payment processors.
Can I return or exchange an item?
Read our Refund Policy page for info.
What if I received a faulty item?
If you discover a fault, please contact us
immediately including the picture of the packaging of your
order with the faulty item & your order confirmation #?
(within 3 days of receiving your parcel)